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Frequently Asked Questions

Shipping is always free! Orders are usually processed and shipped within 24-48 hours after purchase, excluding weekends and holidays. The estimated delivery time is 5-8 business days for Belgium, Poland, the United Kingdom, Spain, the United States, Ireland, Italy, the Czech Republic, Hungary, Denmark, France, Australia, and Canada. Please note that unforeseen circumstances, such as weather delays, customs processing, or carrier issues, may affect delivery time. For more details, you can consult our shipping policy.
You can request a return within 14 days of receiving your product. Return costs are at your own expense, unless the product is damaged or there is an error on our part. After receiving and inspecting your return, you will receive an update about the refund. If approved, we will refund the amount within 14 working days to the original payment method. For more information, please consult our return policy.
As soon as your order has been shipped, you will receive an email with a track & trace. Use this number to follow the status of your order via this page.
We accept various payment methods, including Bancontact, Visa, Mastercard, American Express, Google Pay, Apple Pay, Shop Pay, Blik, and Maestro. You can choose the payment method that best suits your preference.