At Neora, we understand how important timely and reliable shipping is to enhance your shopping experience. Please take a moment to review our shipping policy:
Processing Time
Orders placed Monday through Saturday before 11:00 AM are typically processed and shipped within 24-48 hours of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.
Shipping Method
We offer standard delivery with track & trace to meet your needs and allow you to easily track your order.
Shipping Costs
All orders are shipped free of charge to Belgium, Poland, the United Kingdom, Spain, the United States, Ireland, Italy, the Czech Republic, Hungary, Denmark, France, Australia, Canada, Greece, New Zealand, Romania, and Slovakia. Shipping to all countries is from Fluorietweg 14b, 1812 RR Alkmaar, Netherlands.
Delivery Time
Orders placed Monday through Saturday before 11:00 AM have an estimated delivery time of 5–8 business days for Belgium, Poland, the United Kingdom, Spain, the United States, Ireland, Italy, the Czech Republic, Hungary, Denmark, France, Australia, Canada, Greece, New Zealand, Romania, and Slovakia. Please note that unforeseen circumstances such as weather delays, customs processing, or carrier issues may affect the final delivery time.
Address Change
If you wish to change the shipping address after placing your order, please contact us as soon as possible. We will do our best to process your request but cannot guarantee changes once the order has been shipped.
Order Cancellation
Orders can be canceled within 2 hours of purchase. Please contact our customer service at support@neora-store.com and have your order number ready. We will take care of the rest.
Contact
If you have any questions or would like more information about our shipping policy, please contact us:
Email: support@neora-store.com
Our customer service is available at the following times:
We strive to respond to your message within 24 hours.
Company Information:
Company Name: Ecomma Portfolio
Street: 30 N Gould St
Suite: STE R
Postal Code: 82801
City: Sheridan
Country: United States
Phone Number: +1 307 461 4173
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