At Neora, we understand how important timely and reliable shipping is to enhance your shopping experience. Please take a moment to review our shipping policy:
Processing time
Orders placed Monday through Saturday before 11:00 AM are typically processed and shipped within 24-48 hours after purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.
Shipping method
We offer standard delivery with track & trace to meet your needs and allow you to easily follow your order.
Shipping costs
All orders are shipped free of charge to Belgium, Poland, the United Kingdom, Spain, the United States, Ireland, Italy, the Czech Republic, Hungary, Denmark, France, Australia, and Canada. Shipping is done from our warehouse in Asia to all these countries.
Delivery time
Orders placed from Monday to Saturday before 11:00 AM have an estimated delivery time of 5–8 business days for Belgium, Poland, the United Kingdom, Spain, the United States, Ireland, Italy, the Czech Republic, Hungary, Denmark, France, Australia, and Canada. Please note that unforeseen circumstances, such as weather delays, customs processing, or carrier issues, may affect the final delivery time.
Address Change
Would you like to change the shipping address after placing your order? Please contact us as soon as possible. We will do our best to process your request, but changes cannot be guaranteed once the order has been shipped.
Order Cancellation
Orders can be canceled within 2 hours of purchase. Please contact our customer service via support@neora-store.com and have your order number ready. We will take care of the rest.
Contact
Do you have questions or would you like more information about our shipping policy? Please contact us:
Email: support@neora-store.com
Our customer service is available at the following times:
We strive to respond to your message within 24 hours.
Address:
Neora
Rendementsweg 20A
3641 SL, Mijdrecht
Netherlands
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