At Neora, we are committed to delivering innovative and stylish products for your home without compromising on design or quality. We understand that sometimes a product may not meet your expectations and want to make the return process as simple and efficient as possible.
If for any reason you are not satisfied, please contact our support team so we can offer you the most suitable return or refund solution for your order.
Since our products are shipped from international warehouses, return instructions may vary depending on the product and order value.
You have 14 days from the day you receive your order to return items. Items must be unused, in their original condition, and returned in the original packaging, including labels and accessories. Our support team will guide you throughout the entire return process.
Return period: You can request a return within 14 days of receiving your product.
Condition of the product: Items must be unused, in their original condition, and returned with the original packaging, labels, and accessories.
Customers should always first send an email to our support team via support@neora-store.com before they return an item.
Depending on the product, order value, and shipping costs, we offer one of the following solutions:
Our team will always propose the fairest and most practical solution for your situation.
There are no costs for the customer. This applies when a product is delivered incorrectly, damaged during transport, or otherwise defective. If a replacement item is also damaged or incorrectly delivered, we will cover the return shipping costs in full.
In these cases, we first assess the value of your order and offer one of the following solutions:
Shipping costs are non-refundable.
Please note that customs delays are beyond our control and are not a valid reason for a return.
At Neora, we do not charge restocking or administrative fees for returns. Once your return is approved, you will receive the full purchase amount back, without deductions for administrative or restocking fees.
The only costs you will bear are the return shipping costs, as described above.
Once we have received your return shipment, we will inspect the item to confirm it meets our return conditions. If a return shipment is not necessary and a refund has already been agreed upon with our support team, the refund will be processed immediately without the item needing to be returned.
If your return is approved, we will refund the amount within 14 business days via the original payment method. Depending on your bank, it may take a few extra days before the amount appears in your account.
Would you like to exchange your item for a different size, color, or another product? Then please contact us via support@neora-store.comWe are happy to help you arrange the exchange quickly.
Do you have questions or want more information about our return policy? Feel free to contact us using the details below.
Email: support@neora-store.com
Our customer service is available at the following times:
We strive to respond to your message within 24 hours.
Company name: Ecomma Portfolio
Street: 30 N Gould St
Address line: STE R
City: Sheridan
Postal code: 82801
Country: United States
Phone number: +1 307 461 4173
Consumers within the European Union can exercise their legal right of withdrawal within 14 days after receiving their order.
To submit a withdrawal request, please go to: EU Withdrawal Rights.
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